Return Policy

Lyvity GmbH · Switzerland · www.lyvity.com · Valid from: 28.06.2026

Lyvity places great emphasis on your satisfaction. This policy explains the conditions under which returns, exchanges, and refunds are possible. Please read these instructions carefully before initiating a return.

Important note for customers in Switzerland: In Swiss law (OR), unlike in the EU, there is no statutory right of withdrawal for online purchases. The following return policy is a voluntary service provided by Lyvity, exceeding the minimum legal requirements.

1. Damaged Goods – Transit Damage

If your products arrive damaged, we will naturally assist you and arrange for an exchange at our expense.

How to proceed:

  1. Check the delivery immediately upon receipt for visible damage.
  2. Report any damage by email to info@lyvity.com – no later than 2–3 business days after receiving the goods.
  3. Your damage report must include: order number and delivery date, a detailed description of the damage, and clear, meaningful photos (overall view and close-ups, possibly photos of the damaged packaging).

Once we have received your complete report, we will arrange for the exchange of the affected products. Lyvity will cover all shipping costs for the exchange. Reports received after the deadline or without sufficient photo documentation cannot be considered.

2. Hidden Defects

Defects that were not immediately apparent upon receipt must be reported in writing with photo documentation to info@lyvity.com immediately after discovery, but no later than within 30 days. The same requirements as under point 1 apply.

3. Return of Undamaged Goods

Would you like to return a product even though it is undamaged? We offer a voluntary return policy under the following conditions.

Prerequisites:

  • The return is registered with us within 30 days of receipt of the goods.
  • The product is unused, unopened, and in its original packaging.
  • The product shows no signs of use.

Excluded from the right of return are:

  • Opened or partially used products – for reasons of hygiene and food safety.
  • Products with visible signs of use or damaged packaging.

How to register a return:

  1. Send an email to info@lyvity.com with your order number and the reason for the return.
  2. Wait for our written confirmation – please do not send returns without prior confirmation.
  3. Carefully package the product in its original packaging.
  4. Send the goods at your own expense and risk to: Lyvity GmbH, Leimensteigstrasse 4, 9054 Haslen, Switzerland.

Return costs: For returns of undamaged goods, the customer bears the shipping costs and the transport risk. We recommend an insured shipping method.

Refund: After receipt and inspection of the returned goods, we will refund the purchase price within 14 business days to the original payment method. Lyvity reserves the right to deduct an appropriate reduction in value for visible signs of use or damaged packaging.

4. Incorrect or Missing Products

Have you received an incorrect product or is something missing from your delivery? Please report it within 5 business days of receipt by email to info@lyvity.com with your order number and a description of the discrepancy. We will promptly take care of a solution – Lyvity will cover all resulting correction costs.

5. Warranty and Shelf Life

The statutory warranty provisions under Swiss law (Art. 197 et seq. OR) apply. Our products are marked with a minimum shelf life date, which is indicated on the packaging. Please store the products in a cool, dry place and according to the instructions on the packaging. Damages resulting from improper storage or use, as well as natural changes to the products after the minimum shelf life date, are excluded from the warranty.

6. Contact

If you have any questions about returns or your order, please do not hesitate to contact us:

Lyvity GmbH
Leimensteigstrasse 4
9054 Haslen, AI
Switzerland
UID: CHE-442.522.335
Email: info@lyvity.com
Website: www.lyvity.com

We strive to answer all inquiries within 2 business days.