Terms and Conditions
Lyvity GmbH · Switzerland · www.lyvity.com · Valid from: 28.06.2026
1. Scope of Application
These General Terms and Conditions (hereinafter “GTC”) apply to all legal transactions concluded via the online shop www.lyvity.com. The online shop is operated by Lyvity GmbH (hereinafter “Lyvity”).
The offer is aimed at customers in Switzerland, Liechtenstein and the European Union. Deliveries are made to addresses in Switzerland, Liechtenstein and countries of the European Union.
Lyvity reserves the right to change these GTC at any time. The version of the GTC valid at the time of the order is decisive. Customer terms and conditions deviating from these GTC will not be recognized.
The offer is valid as long as the product can be found in the online shop and/or stock is not exhausted. Orders in non-household quantities may be rejected without stating reasons.
2. Product Information, Prices and Availability
2.1 Product Images and Representations
Product images in the online shop and in advertising materials are for illustration purposes only and are non-binding. Deviations in color, packaging and representation compared to the delivered product are possible and do not constitute a defect.
2.2 Product and Content Information
Information on ingredients, nutritional values, quantities and consumption recommendations is maintained by Lyvity with the utmost care. Despite regular checks, this information may contain typos or outdated information. The information on the respective product packaging is always decisive. Lyvity does not guarantee the completeness and accuracy of all information in the online shop at all times.
If a delivered product deviates significantly in an essential characteristic for the customer from the published description, the customer has the right to withdraw from the contract free of charge and to return the product at Lyvity's expense. Further claims, in particular claims for damages, are excluded to the extent permitted by law.
2.3 Prices
All sales prices published in the online shop include the statutory value-added tax and all other duties. For customers in Switzerland and Liechtenstein, prices are shown in Swiss Francs (CHF); for deliveries to European Union countries, in Euros (EUR). Any delivery costs will be shown separately and displayed in the shopping cart before the order is placed.
2.4 Information on Food Supplements
The products offered in the online shop are food supplements. Food supplements are not a substitute for a balanced, varied diet and a healthy lifestyle. The recommended daily dose stated on the packaging must not be exceeded. Products must be kept out of reach of small children. In case of pregnancy, breastfeeding, existing illnesses or simultaneous intake of medication, medical consultation is recommended before consumption. The information and instructions on the respective product packaging are decisive.
3. Conclusion of Contract and Price Errors
The products and prices presented in the online shop constitute an offer, subject to availability and the correctness of the price information. The purchase contract is concluded as soon as the customer places an order in the online shop, by phone or by e-mail and Lyvity confirms it.
3.1 Price Error Reservation
Despite the greatest care, incorrect price or delivery cost information may occasionally appear (e.g., due to technical errors or update delays). A price error exists if the displayed price obviously does not correspond to the actual price or is due to a technical error. In such a case, Lyvity will inform the customer immediately and give them the opportunity to confirm the order at the correct price or to cancel it free of charge. There is no obligation to deliver at the incorrect price. Already paid amounts will be fully refunded.
4. Delivery and Shipping
4.1 Delivery Area
Deliveries are made to addresses in Switzerland, Liechtenstein and countries of the European Union.
4.2 Type of Delivery
Delivery is made by post or parcel service to the delivery address specified by the customer. The customer ensures that the delivery address is correct and that receipt of the shipment is possible.
4.3 Delivery Times (Non-Binding Estimate)
The displayed delivery times are non-binding estimates and are based on experience, current stock levels and transport capacities. Lyvity does not guarantee adherence to the stated delivery times. Should a delivery be expected to take significantly longer than stated, Lyvity will inform the customer as early as possible. If Lyvity is in default of delivery, the customer may withdraw from the contract in writing after the 30th calendar day from the originally announced delivery date and will receive a full refund of any amounts already paid. Further claims, in particular for damages, are excluded.
4.4 Shipping Costs
Shipping costs depend on the country of delivery: Switzerland and Liechtenstein CHF 6.90 (free from CHF 149.90); Germany and Austria EUR 5.90 (free from EUR 149.90); other EU countries EUR 7.90 (free from EUR 149.90). The currently valid shipping costs are transparently displayed in the shopping cart before completing the order.
5. Product Inspection, Transit Damage and Returns
5.1 Obligation to Inspect Immediately
The customer is obliged to check the delivered products immediately upon receipt for correctness, completeness and external damage.
5.2 Transit Damage – Reporting Obligation and Procedure
Transit damage and defects must be reported immediately, but no later than within 2–3 working days after receipt of the goods, in writing by email to info@lyvity.com. The notification must include the order number, delivery date, a description of the damage, and meaningful photos. In the event of a timely and comprehensibly documented report, Lyvity will organize the replacement of the damaged products at its own expense.
5.3 Hidden Defects
Defects that were not apparent upon delivery must be reported immediately upon discovery, but no later than within 30 days, in writing with photo documentation. Otherwise, the provisions of section 5.2 apply mutatis mutandis.
5.4 Returns of Undamaged Goods
Lyvity grants a voluntary right of return for undamaged products under the following conditions:
- The return must be registered by email to info@lyvity.com within 30 days of receipt of the goods.
- The product must be unused, unopened, and in its original packaging.
- For reasons of hygiene and food safety, opened or partially consumed products are excluded from exchange and return.
Returns, after confirmation by Lyvity, are at the customer's expense and risk to: Lyvity GmbH, Leimensteigstrasse 4, 9054 Haslen, Switzerland. The purchase price will be refunded within 14 business days after receipt and inspection of the returned goods. Lyvity reserves the right to deduct a reasonable reduction in value for any visible signs of use or damaged packaging.
6. Warranty
The statutory warranty provisions under Swiss law (Art. 197 et seq. OR) apply. Products have a minimum shelf life date, which is indicated on the packaging. Damage resulting from improper storage or use, as well as normal changes to the products after the expiry of the minimum shelf life date, are excluded from the warranty. Products must be stored in a cool, dry place and according to the instructions on the packaging.
7. Liability
Lyvity's liability for slight negligence as well as for indirect and consequential damages is excluded to the extent permitted by law. Liability for intent and gross negligence, as well as for damages resulting from personal injury, remains unaffected in any case and cannot be excluded (Art. 100 OR). Lyvity disclaims all liability if the storage or use of the products is improper or contrary to the provided instructions and recommendations.
8. Payment
Payments must be made in Swiss Francs (CHF). For advance payments, delivery will only take place after full payment has been received. The available payment methods are displayed during the checkout process. In the event of late payment, Lyvity is entitled to stop further deliveries and to charge reminder fees and default interest in accordance with statutory provisions.
9. Changes and Cancellations
Cancellations or changes to orders can be requested in writing (by email) until dispatch confirmation. Lyvity accepts cancellations at its own discretion; orders that are ready for dispatch or have already been dispatched can no longer be canceled. For products that are not accepted or not collected, Lyvity may charge for incurred transport and processing costs.
10. Data Protection
The processing of personal data by Lyvity is carried out in accordance with the Swiss Data Protection Act (DSG) and our Privacy Policy, which can be accessed at www.lyvity.com/pages/datenschutzerklaerung. Lyvity collects and uses personal data exclusively for the purpose of contract processing, customer communication and – if the customer has consented – for marketing purposes. Customers have the right to information, correction and deletion of their data. Corresponding requests should be sent to info@lyvity.com.
11. Applicable Law and Jurisdiction
These GTC and all legal transactions based thereon are exclusively subject to Swiss law, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). The place of jurisdiction for all disputes is – to the extent legally permissible – the registered office of Lyvity GmbH in Haslen (AI), Switzerland. For consumers, the statutory place of jurisdiction at the customer's place of residence remains reserved.
12. Final Provisions
Should individual provisions of these GTC be invalid or unenforceable, this shall not affect the validity of the remaining provisions. The invalid provision shall be replaced by a valid provision that comes closest to the economic purpose of the invalid provision.
Contact
Lyvity GmbH
Leimensteigstrasse 4
9054 Haslen, AI
Switzerland
UID: CHE-442.522.335
Email: info@lyvity.com
Website: www.lyvity.com
